Contact Us

How to reach Kranvilo

Questions about a purchase are best handled with the order details close at hand. Whether you need help understanding a product listing, checking an order, changing delivery information, or starting an after-sales request, contact the Kranvilo support team using the details below.

Website: https://kranvilo.com
Customer Support Email: service@kranvilo.com
Telephone: +86 15874596845
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

Help with an order

For an existing order, include the order number, the email address used at checkout, and a short description of the issue. If a parcel or item is damaged, photographs of the packaging and the affected item can help us understand what happened. Please do not send a full payment-card number, password, or other unnecessary sensitive details.

You can contact us about an address correction or cancellation, but please do so promptly. Once an order has been dispatched, a requested change may no longer be possible. Delivery questions can include the tracking reference if one has been issued.

Returns: contact us before mailing anything

If you wish to request a return, please email us first and identify the item and your reason for returning it. We will explain the applicable steps and, when the return is authorized, provide the correct destination and instructions. Sending merchandise without authorization can delay identification and processing. Our registered company address below should not be treated as a parcel return location.

Business identification

Operating Company: Shaanxi Jidong Zeliang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8LNG26N
Company Address: Room H1242, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@kranvilo.com
Contact Phone: +86 15874596845
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

We welcome clear questions and will review messages during our stated support hours. The information above identifies the company associated with the Kranvilo storefront and provides the channels for customer-service and policy inquiries.