Privacy Policy

Your information, our decisions, and your options

A visit to Kranvilo can involve more than a single exchange of information. Some details make the website usable; other details are needed to deliver a purchase or answer a question. This notice sets out the distinctions we make when handling those details, how they may move between organizations, and the ways you can ask us to change their use. It covers interactions with https://kranvilo.com, transactions placed through the store, and related customer-service communications.

Data Controller

For the activities in which Kranvilo decides the purpose and method of handling customer information, the data controller is Shaanxi Jidong Zeliang Trading Co., Ltd.. A payment provider, delivery company, or another service may act as a separate controller for activities that it determines independently; the provider's own notice may then govern that activity.

Operating Company: Shaanxi Jidong Zeliang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8LNG26N
Company Address: Room H1242, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Privacy Contact Email: service@kranvilo.com
Contact Phone: +86 15874596845
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

For access, deletion, correction, advertising-choice, or other privacy requests, you can write to the email above with the subject “Kranvilo Privacy Inquiry.” Please describe the request without sending a password, complete bank-card number, or unnecessary identification documents. We may ask for proportionate verification before acting on a request that concerns account or transaction data.

Information we receive: a source-and-purpose map

The following categories explain what information may be involved and why. Not every visitor provides every category, and not every optional feature applies to every interaction.

Source of informationExamplesWhy it may be neededYour browser and networkIP address, device and browser characteristics, requested pages, time of access, technical events and approximate network-derived locationDisplay the website, maintain session functions, diagnose errors and protect the store from abuseYour checkout entriesName, email, phone number, delivery and billing details, products and quantities selectedEvaluate a purchase, arrange delivery and send necessary transaction communicationsRecords created while an order progressesOrder reference, totals, transaction confirmation or status, packing and shipment events, refund statusAdminister payment status, fulfillment, bookkeeping and customer remediesMessages you sendQuestions, replies, photographs, supporting descriptions and the order details you choose to shareRespond to an inquiry, investigate a problem and keep an appropriate service historyChoices you make about communications or privacyNewsletter selections, unsubscribes, consent choices or requests to limit processingRespect preferences and maintain any evidence needed to carry out your instructions

Payment-card entry may occur in a payment provider's secure service. The store may be given a transaction result, token, or reference rather than full card credentials. Please use the checkout's payment process instead of sending payment details by email.

The difference between a necessary use and a choice

We use some information because a service you requested cannot reasonably be provided without it. For example, fulfilling an order requires a recipient address; answering a returns inquiry may require knowing which order it concerns. Other uses are connected to legal duties, such as preserving transaction records where tax or accounting rules apply. We also have legitimate interests, where permitted and appropriately balanced, in preventing fraud, maintaining website integrity, troubleshooting, and managing genuine customer claims.

Where applicable privacy law requires a specific legal basis, the relevant basis may be performance of a contract, compliance with a legal obligation, legitimate interests, or consent, depending on the activity and jurisdiction. A choice to receive promotional email is different from accepting operational order notifications. When processing genuinely depends on consent, you may withdraw that consent for future processing; withdrawal does not invalidate earlier lawful activity or remove records that must be kept for other lawful reasons.

From our store to the organizations carrying out a task

Our storefront runs on Shopify e-commerce infrastructure, which may process data used to operate shopping sessions and orders. A transaction may also require the services of a payment provider; a delivery or logistics company receiving recipient and shipment information; providers maintaining communications or technical systems; or professional advisers assisting with a legitimate dispute or legal obligation. Relevant authorities may receive information where required by law or a valid legal process.

The information shared depends on the task. A carrier ordinarily needs delivery details, not a customer's full browsing history; a payment service ordinarily needs transaction-related information, not the contents of an unrelated support conversation. Third-party providers may process certain data for their own compliance, security, and operational purposes. Their privacy terms can apply independently. Information is disclosed in connection with a legitimate service, transaction, or legal need rather than for unrestricted access to customer records.

We do not treat an external website reached through a link as part of our own privacy-controlled environment. Before entering information elsewhere, review the operator's separate notices and controls.

Cookies, local storage, and signals from your device

A digital storefront can use browser cookies or similar storage to retain a cart, support navigation, maintain a session, remember an instruction, or protect checkout functions. These uses differ from optional technologies designed to measure visits or support advertising. When nonessential measurement or advertising technologies are used, their operation is subject to applicable privacy and consent requirements.

Where the website makes a cookie or privacy-preference control available, it can be used to manage the choices to which it applies. You may also clear or restrict cookies in browser settings, although doing so can interfere with certain features, including cart or login continuity. When consent is legally required for nonessential technology, the applicable consent requirements govern its use. Privacy settings and legal choices concerning such technologies are addressed through the applicable controls and request methods described in this notice.

Marketing, targeted advertising, and opting out

If you elect to receive promotional emails when that option is offered, your email address and preference may be used for that purpose. You can withdraw from marketing emails by using an unsubscribe link in a message or by contacting service@kranvilo.com. Messages needed for an order, account security, or a service request are separate from marketing messages.

Certain jurisdictions give individuals the right to object to direct marketing or opt out of specific forms of targeted advertising, sale, or sharing of personal information. The availability and legal definition of these choices depend on the laws that apply and the activities actually performed. Use any relevant preference or opt-out control presented by the store, or contact the Data Controller to submit a request. We will assess and honor applicable requests in accordance with the governing rules, including verification or exceptions where lawful.

Where information may be handled

Our company is identified at an address in Shaanxi Province, China. Online commerce can involve service infrastructure, payment partners, and delivery networks in other locations. Consequently, customer information may be transferred to, stored in, or accessed from jurisdictions different from the customer's place of residence. Those places may have different privacy protections. Where a transfer is subject to a legal restriction, we apply the safeguards or recognized legal transfer mechanism required by the relevant law.

Why some records outlast a visit

Different information serves different functions and is not kept for one universal period. Session or technical records can become unnecessary after their operational purpose ends. Order documentation may have to be retained for accounting, tax, refunds, chargebacks, or consumer disputes. Customer-service messages may be retained while a case is investigated and for an appropriate period afterward. A limited record of an unsubscribe or privacy request may be needed so that the instruction continues to be respected.

Our retention decisions take into account the service purpose, legal requirements, legitimate dispute needs, and the capabilities of the systems used. When there is no longer a proper reason to keep information, it is deleted, anonymized, or otherwise handled under applicable law and technical procedures. We do not promise a fixed deletion period that would conflict with mandatory recordkeeping duties.

Security and access to records

We use appropriate organizational and technical safeguards intended to reduce unauthorized viewing, disclosure, alteration, and loss of information. Access should be related to the job or service being performed, and suspicious activity can require protective review. Even with safeguards, no internet connection or information system is entirely free of risk. If you suspect misuse of communications or account information associated with Kranvilo, contact the Data Controller promptly. Do not include secrets or payment credentials in an ordinary support message.

Making a request, and how it is evaluated

Your legal rights depend on where you live and which rules govern the processing at issue. They may include the right to learn what personal information is held, obtain access or a copy, correct errors, seek deletion, limit or object to a use, receive information in a portable form, withdraw consent, or opt out of certain marketing or data-sharing activities. Applicable law may also provide rights concerning automated decisions, a representative acting on your behalf, appeals, or a complaint to a supervisory authority.

Email service@kranvilo.com and describe the right you wish to exercise and the order or interaction concerned. We may ask for reasonable details to locate records or verify that we are dealing with the right person, without requesting more information than is appropriate to the circumstances. We will respond within applicable legal deadlines and explain a lawful reason where a request is denied or limited and explanation is required. Some data may need to be retained despite a deletion request, such as records required by tax law or needed for a legitimate legal claim.

Children and third-party destinations

The store is intended for people who may legally make purchases or who act with the involvement of a parent or guardian where necessary. We do not knowingly solicit children's personal data in violation of applicable law. If you believe personal information about a child has been collected improperly, please contact us so the matter can be examined and appropriate action taken.

Links may take you to other websites, payment interfaces, or services with separate privacy practices. Their operator is responsible for explaining processing that it independently controls, and you should read its notice before sharing further information.

Revisions to this notice

This Privacy Policy may be revised when our services, data practices, technical arrangements, or legal obligations change. An updated version will be published on the website. We will provide any further notice or obtain fresh consent where applicable law requires it. Existing rights and the legal obligations that applied to an earlier transaction are not set aside simply by publishing a new notice.

Questions about this notice: contact Shaanxi Jidong Zeliang Trading Co., Ltd., USCC 91611101MAK8LNG26N, at service@kranvilo.com during Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time).