Shipping Policy

When a parcel enters the delivery process

At Kranvilo, order preparation and movement through a carrier network are two different stages. Understanding that distinction helps you evaluate an estimated delivery date and know when to contact us.

Order processing: normally 1–3 business days following successful payment confirmation. This covers the steps needed to check and prepare an order for dispatch and does not include transportation.

Estimated transit after dispatch: normally 7–15 business days. This is an estimate, not a promised delivery date; carrier operations, customs procedures, weather, holidays, and local conditions can affect arrival. Business days generally exclude weekends and applicable public holidays.

Which addresses and destinations are eligible?

A delivery location is supported when the shipping options presented at checkout permit that destination. Availability may vary by region, address, or product. We do not promise delivery to every country or territory. Make sure your delivery address, recipient information, and contact number are complete and accurate before completing payment.

A delivery address cannot always be changed once an order is packed or handed to a carrier. If you spot a mistake, contact service@kranvilo.com promptly with the order reference and the correction requested. We will advise whether a change is possible; a carrier may have its own delivery-change procedures.

Shipping costs and charges at the border

The shipping charge applicable to an order is the amount shown at checkout before you submit payment. We do not apply a universal shipping-price promise to all destinations in this policy. Depending on where the parcel is delivered and what was collected at checkout, local customs authorities or carriers may assess import duties, taxes, or clearance fees. Where such charges are not included in the checkout total, the recipient may be responsible under local requirements and the disclosed terms of the transaction. Please consider these rules before ordering internationally.

Dispatch messages and tracking

When a carrier service provides tracking information, we may send a dispatch or tracking message to the contact details associated with your order. A tracking number can take time to become active or show a first scan. Some tracking systems update only at certain checkpoints. A lack of immediate movement on the tracking page does not by itself mean a parcel has been lost.

If the estimated transit window has passed without a meaningful update, contact us and share the order number and any available tracking reference. We will review the circumstances and follow up on the relevant delivery information.

Delivery interruptions and unusual events

Unexpected demand, transport restrictions, customs examinations, severe weather, service interruptions, or local holidays may extend transit. If we learn of a significant issue affecting your order, we will seek to communicate useful information and available solutions. Mandatory rights concerning delayed or undelivered goods remain in effect even where an estimated date changes.

If the carrier marks a shipment delivered but you cannot find it, first check the address, safe locations, and any delivery notification. Then email us promptly so the delivery record can be reviewed. If an item arrives damaged, incomplete, or different from what you ordered, keep the packaging where possible and send a description and photographs. We will consider replacement, return, refund, or another remedy consistent with applicable law and our Return & Refund Policy.

Refused, unclaimed, or incorrectly addressed parcels

An undeliverable parcel may be returned, held, or disposed of under carrier or customs procedures. Contact us if delivery has failed so we can review the available options. Any additional delivery expense is assessed according to the circumstances, what was disclosed before purchase, and mandatory consumer law; we do not impose an automatic penalty merely because a delivery problem occurs.

Shipping questions and business information

To ask about dispatch, transit, or a problem with a parcel, write to service@kranvilo.com. Please include your order number and the destination country, without sending sensitive payment details.

Operating Company: Shaanxi Jidong Zeliang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8LNG26N
Company Address: Room H1242, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@kranvilo.com
Contact Phone: +86 15874596845
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

The address above identifies our company; it is not automatically a parcel collection point or a returns warehouse.