Terms of Service

1. The store and this agreement

The website at https://kranvilo.com is presented under the Kranvilo name and is operated by Shaanxi Jidong Zeliang Trading Co., Ltd. (referred to in these Terms as “we,” “us,” and “our”). “You” means the person browsing the store or making a purchase. These Terms explain the framework for using the website and purchasing products, together with the information shown for a particular item at checkout and our separately published shipping, returns, and privacy policies.

By placing an order, you agree to the applicable terms displayed during the purchase process. Nothing here removes consumer protections that cannot lawfully be waived in your location.

2. Access, age, and account responsibility

You must be legally capable of entering into a purchase agreement, or have any parental or guardian involvement required by law. If you create an account or use a customer login, keep access credentials confidential and tell us if you believe someone has used your account without authorization. Provide accurate contact and delivery details, and update them when necessary. We may take proportionate measures to protect customer accounts or investigate suspected misuse.

3. Product information and availability

Product pages describe the goods offered, including available options, price, and other purchasing information. We make reasonable efforts to keep listings understandable and accurate. Colors or other visual details may appear differently on different screens; consult the written description when deciding what to buy. If a material listing error or lack of stock prevents us from fulfilling an order, we will contact you about available remedies, which may include cancellation and a refund for an unfulfilled purchase.

Descriptions, photos, prices, or stock indications can be corrected when necessary. We will not substitute a materially different product for one you ordered without an appropriate basis and any consent required by law.

4. From checkout to order acceptance

Adding an item to a cart does not reserve inventory or complete an order. At checkout, review the goods, quantities, shipping address, total amount, delivery charges, and any relevant taxes or duties disclosed there. Submitting an order is an offer to purchase; our acceptance occurs when the order is confirmed for fulfillment, subject to applicable law and the communications sent to you. An automated acknowledgment of receipt does not always mean that every part of an order can be fulfilled.

We may contact you to clarify an address, payment issue, unusual order activity, or a suspected mistake. If an order cannot be accepted, any payment collected for the unfulfilled portion will be addressed using the original payment route or another method required by law.

5. Prices, payment, and taxes

The price and currency applicable to a purchase are displayed during checkout. Shipping charges and applicable taxes are presented where the checkout calculates or collects them. Delivery to some destinations may involve customs duties, import taxes, or clearance charges that are assessed outside checkout; any responsibility for such charges depends on the destination, applicable law, and the terms disclosed for that order.

Payment options are those displayed at checkout. Payment and fraud-screening services may apply their own terms for the services they independently provide. Do not email us full card details or security codes.

6. Fulfillment, transit, and delivery issues

Our standard order preparation estimate is 1–3 business days after successful payment confirmation. Once dispatched, estimated transit is 7–15 business days, depending on the destination and circumstances. Preparation and transit are separate periods, not a single guaranteed arrival deadline. Actual shipping choices and charges are shown during checkout where available. A destination cannot be assumed eligible for delivery unless the store accepts it at checkout.

Please review the Shipping Policy for tracking, delivery problems, address changes, import considerations, and next steps if a parcel does not arrive. Statutory delivery rights continue to apply.

7. Cancellations and after-sales rights

To ask for a cancellation, email service@kranvilo.com as early as possible. Requests received before dispatch can be considered, but once processing or dispatch has progressed, cancellation may not be possible. A cancellation request does not replace the right to return eligible goods or any stronger cancellation right available under mandatory law.

For eligible purchases, the Return & Refund Policy describes a 30-calendar-day period following delivery in which to request a return, the authorization process, conditions, and shipping responsibilities. It also describes refunds initiated within 10 business days after refund approval, unless a shorter legal deadline applies. We do not charge a restocking fee. Claims about defective, damaged, or incorrect goods will be handled subject to applicable legal rights and our policy.

8. Proper website use

Do not interfere with the security or operation of the website, attempt unauthorized access, transmit malicious code, use the store to deceive others, or scrape or reproduce substantial parts of its content in violation of applicable law. We may restrict abusive conduct where lawful and proportionate, without taking away rights relating to legitimate orders.

9. Store content and outside services

Text, product presentation, graphics, marks, and website materials may be protected by intellectual-property laws. Access to this store does not grant a general right to copy or commercially exploit protected content. Product and service names owned by others remain their respective owners' property.

Some activities depend on third-party platforms, payment services, delivery carriers, or external websites. Those parties may publish their own terms and privacy notices. Our use of such services does not excuse obligations that remain ours under consumer law.

10. Privacy, security, and communications

Our Privacy Policy explains the personal information involved in browsing, transactions, customer service, and exercising privacy rights. You agree to provide correct information for an order and may contact us if a transaction notice appears suspicious. Promotional communications, if offered, can be managed separately from essential order communications.

11. Liability and mandatory protections

We do not promise that a website will be uninterrupted or that every third-party network will function without delay. To the extent permitted by applicable law, liability for losses that are indirect, unforeseeable, or caused by circumstances outside reasonable control may be limited. This clause does not exclude liability that the law forbids us to exclude, including liability for fraud, intentional misconduct, or mandatory consumer remedies. Your rights in relation to faulty or undelivered products remain available.

12. Updates and interpretation

We may revise these Terms for future website use or purchases. Changes will be posted on the store, with additional notice where required. New terms do not retroactively remove rights already attached to a completed purchase. If a provision is unenforceable under relevant law, the remaining provisions continue to operate to the extent lawful. Applicable mandatory consumer protections take precedence over conflicting language here.

13. Company and contact details

Operating Company: Shaanxi Jidong Zeliang Trading Co., Ltd.
Unified Social Credit Code (USCC): 91611101MAK8LNG26N
Company Address: Room H1242, Unit 2, Building 6, Phase 2, Airport Economic Industrial Park, Airport New City, Xixian New Area, Shaanxi Province
Support Email: service@kranvilo.com
Contact Phone: +86 15874596845
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

For questions about an order, these Terms, or a legal-rights request, contact service@kranvilo.com and include relevant order information where appropriate.